In the modern world, especially in the context of recent events with the COVID-19 pandemic, online shopping is becoming increasingly popular, and efficient delivery systems are becoming an integral part of our daily lives. However, to fully grasp the intricacies of the world of delivering goods and services, it is important to understand the diversity of methods.
Let's start with last-mile delivery – the final stage of the goods' journey: moving from the warehouse to the final delivery point (customer's address). Let's explore how this delivery method works using the example of online stores.
You've made your choice on the online store's website, filled your virtual cart, made the payment, and now the waiting begins – your order won't instantly appear at your doorstep. From the delivery perspective, there are two possible scenarios:
The product is directly available at a nearby warehouse, and it will be delivered the next day or even on the same day. Usually, in this type of delivery, the buyer can choose a convenient time within time slots.
Waiting for delivery from 2 to 7 days if the product is not in stock at the nearby warehouse.
The key goal of last-mile delivery is to optimize the delivery process, reduce delivery costs, improve delivery time accuracy, and, of course, create maximum comfort for the buyer.
For food delivery, just like for other types of delivery, there is no one-size-fits-all scheme for optimizing resources. For restaurants and cafes specializing in delivering hot orders, it is crucial to take and deliver orders quickly to maintain customer loyalty and satisfaction.
Establishments specializing in preparing cold dishes, such as sushi, find it more relevant to distribute the workload among available couriers efficiently. This is important for them as there is no "hot process."
To regulate the food delivery process, establishments often hire specialized logistics experts or delegate the process to administrators and couriers. However, both of these options have drawbacks.
To address logistical challenges in food delivery, based on extensive experience, we have developed tools that allow collecting and analyzing information about orders, delivery addresses, courier locations, performing automatic order distribution prioritizing time and distance using machine learning.
Our software solution for food delivery automation: https://pandabox.app acts as a logistics manager based on effective and extensively tested algorithms.
Using this software solution allows saving on expensive specialists, as algorithms handle the majority of routine processes, and specialists can monitor the process and intervene in case of issues. Where one specialist had to work on one object before, after implementing the program, it becomes possible to use one specialist for 3-5 objects or even more. Algorithms analyze many more factors for decision-making and remain impartial, ensuring that decisions are made as accurately as possible, and reasons for decisions can be analyzed at any time for improvement if needed.
For delivering food to end consumers, the priority is delivery time. A courier cannot arrive whenever they want simply because it's a shorter route.
For last-mile delivery, the emphasis is on an efficient route. The goal is to travel less and fit into a specific time slot.
Delivery of valuable goods, on the contrary, leads us into the world of freight transportation, where every detail is part of a well-coordinated mechanism. It involves the art of creating logistical routes, meeting deadlines, and maintaining constant communication among all process participants. In this field, each shipment carries not only material value but also responsibility for uninterrupted deliveries and satisfying customer requirements.
The implementation of Push-to-Talk technology represents a significant step in ensuring continuous communication in the logistics department of a company. This innovative feature plays a key role in optimizing processes, enhancing safety, and speeding up delivery times. It is important to note that in the case of delivering valuable goods, the dispatcher must maintain constant communication with the vehicle, similar to the approach used in aviation.
In addition to Push-to-Talk internet radios, our solution includes text chat functionality, a task assignment system with map integration, and real-time monitoring of each courier vehicle's location, speed, stops, and movement history. These additional features significantly increase efficiency and control in logistics operations, contributing to the successful completion of tasks and optimization of logistics processes.
https://simwal.com
Our expertise lies in a detailed analysis of the algorithms for each direction: last-mile delivery, food delivery, and delivery of valuable goods. We develop software that simplifies tasks for couriers, dispatchers, business owners, and end consumers, considering the unique needs of each project and avoiding unnecessary functions that do not match a specific niche. It is worth emphasizing that our experience is relevant for all types of delivery in various niches.
Don't miss the chance to improve the quality of service for your audience and automate delivery processes. Contact us today to discuss how our technological solutions can be adapted to your unique needs.